🔒 Privacy Policy

📋 1. Information We Collect

We collect the following types of information when you use our website or place an order:

A. Personal Information (provided by you):

• Full Name
• Email Address
• Phone / Mobile Number
• Shipping / Billing Address (Street, City, State, PIN Code)
• Order details and purchase history
• Communication records (emails, contact form messages)

B. Automatically Collected Information:

• IP Address and browser type
• Device type and operating system
• Pages visited and time spent on site
• Referring URL (how you arrived at our site)
• Cookie data (see Cookie Policy below)

🎯 2. How We Use Your Information

We use the information we collect for the following purposes:

• ✅ Processing and fulfilling your orders
• ✅ Sending order confirmations, invoices, and shipment updates via email/SMS
• ✅ Responding to your queries and providing customer support
• ✅ Improving our website, products, and services
• ✅ Sending promotional offers, newsletters, and product updates (you can opt-out anytime)
• ✅ Detecting and preventing fraud or illegal activities
• ✅ Complying with legal and regulatory obligations

We do not use your information for automated decision-making or profiling that significantly affects you.

🤝 3. Sharing of Information

Sai Store does not sell, rent, or trade your personal information to any third party. We may share information only in the following limited circumstances:

• Logistics Partners: We share your name, address, and contact details with our courier/shipping partners solely to deliver your orders.
• Payment Processors: Payment information is handled by secure, trusted third-party payment gateways. We do not store card or UPI details.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Transfer: In case of a merger or acquisition, customer data may be transferred as part of the business assets.

🍪 4. Cookies Policy

We use cookies to improve your browsing experience on our website. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website and shopping cart to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to show relevant ads (e.g., Google Ads remarketing).

You can disable cookies in your browser settings. However, disabling essential cookies may affect website functionality such as the shopping cart.

🔐 5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures:

• SSL (HTTPS) encryption for all data transmitted on our website
• Secure, access-controlled servers for storing customer data
• Regular security audits and vulnerability assessments
• Limited staff access to personal data on a need-to-know basis

While we take all reasonable precautions, no method of internet transmission is 100% secure. In the event of a data breach, we will notify affected users as required by law.

📅 6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax and accounting requirements). Specifically:

• Order records are retained for a minimum of 7 years for tax compliance (GST records).
• Customer account data is retained as long as the account is active.
• You may request deletion of your data at any time (subject to legal retention obligations).

✋ 7. Your Rights

You have the following rights regarding your personal data:

• 📌 Access: You may request a copy of the personal data we hold about you.
• ✏️ Correction: You may request correction of inaccurate or incomplete information.
• 🗑️ Deletion: You may request deletion of your personal data, subject to legal obligations.
• 📵 Opt-Out: You may opt-out of marketing communications at any time by clicking "Unsubscribe" in our emails.
• 📦 Data Portability: You may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact us at info@saistore.in. We will respond within 30 days.

👶 8. Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete such data.

🔗 9. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturers, logistics partners). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

🔄 10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified on our website homepage. The "Last Updated" date at the top of this page indicates when this policy was last revised.